|Q) How far out are you scheduled?|
SMALL COMMERCIAL: In most instances we can typically schedule customers within one week. However, as much notice as possible is always helpful to insure your cleaning is done in time.
LARGE COMMERCIAL: Depending on the size and how many jobs we have in the pipeline, we can usually accommodate and put you on our schedule within 2 weeks, but 30 days normally, but 60 days is not uncommon depending on the projects we have ahead of yours. The more notice the better is the general rule.
|Q) How Quickly Can You Get Here? Same Day?|
|SMALL COMMERCIAL: In some cases, we can arrive within a couple days for emergency type situations such as grand openings, special visits, etc., depending on your location. In some cases, we need a few days or up to a week to get you into our schedule after estimating. The size of the job also will make a difference in our response time. What we do promise is that we will get back to you promptly to learn about the scope of the work to be done and to let you know when we can schedule.|
|Q) Do you have a standard price for a storefront of my size?|
|SMALL COMMERCIAL: It is really difficult to give a standard price because every business is different. Some want our standard weekly service, others every other week, or once monthly. We determine price by window pane count, accessibility and frequency of inside and outside cleanings. Usually for a weekly service for a standard size storefront we charge less than the cost of lunch out for two, and you can have clean windows all month long. Call us today and we can more than likely have someone out there in one or two days to leave an estimate for you.|
|Q) Are tracks, frames, and ledges included in the window cleaning price?|
|SMALL & LARGE COMMERCIAL: Yes, the metal framing around your windows are included.|
|Q) Do you do construction clean-up?|
|SMALL & LARGE COMMERCIAL: Yes, we work for many general contractors and our services include window cleaning and pressure washing removing all construction debris, dirt and stickers, whether a small storefront, restaurant, shopping center, or low or high rise building. We do have a Tempered Glass Waiver that must be signed prior to any post-construction cleaning of windows.|
|Q) How often should I have my windows cleaned?|
SMALL COMMERCIAL: Most of our customers are on a weekly outside schedule, ledges, and doors with a monthly inside cleaning. One exception to this would be restaurants which mostly are weekly in and out. We will do any service requested to earn your business of course but this is our most popular as this keeps your windows always clean and inviting. We do not do small commercial one time cleanings (unless specifically requested and approved) because we know your windows will get dirty again and you will be calling us. Everyone is on some kind of program.
LARGE COMMERCIAL: Quarterly is our most popular for entire shopping centers, medical facilities, and business parks. Some opt for an 'Every 6 Month' and a small percentage prefer Annual scheduling.
|Q) How do I prepare for you to come and clean my windows?|
|SMALL & LARGE COMMERCIAL: Absolutely nothing. We allow you to keep your business running without interruption so you can do what you do best. We will announce our arrival and when completed we will quickly have you sign a 'we were here' form and checkmark a 1 to 5 rating list when completed. It won't take more than a minute, we promise.|
|Q) Does the weather affect the service?|
|SMALL & LARGE COMMERCIAL: Window Cleaning - we work year around so never a problem no matter the temperature. If it is raining, most storefronts have overhangs and if not, a light rain is not an issue for us. Heavy downpours, high winds, and thunderstorms will require us to wait it out or reschedule. Pressure Washing - as long as the temperatures are above freezing.|
|Q) Do you charge extra for windows stained by hard water?|
|SMALL & LARGE COMMERCIAL: Yes. We charge by the window or by the job to remove hard water stains. It can be very time consuming and difficult to remove. Though there are many chemicals on the market, some do not work well when there is extreme hard water damage and other methods may be necessary. If you have any questions, call and ask and we will make you aware of the options we offer and let you know if they would make a noticeable difference. We do require you to sign a Liability Form stating that we are not responsible if the glass scratches during the cleaning process.|
|Q) Do you charge extra for paint, nicotine stain, silicone, vine growth, or sticker removal?|
|SMALL & LARGE COMMERCIAL: Yes, like hard water removal, each job varies as these can be very time consuming in some cases. Typically, for storefront work, a first time initial cleanup charge is added in conjunction with the estimate so you know any upfront additional costs. This is also sometimes the case for larger commercial building where a quarterly or semi-annual program contract is put into place. We do require you to sign a Liability Form stating that we are not responsible if the glass scratches during the cleaning process.|
|Q) My windows look foggy or there is moisture built up between the panes. Can you get that off?|
|SMALL & LARGE COMMERCIAL: If it is in between your factory-sealed, double-pane windows, there is nothing we can do. You will most likely have to replace the window or call a company that is knowledgeable in possibly removing the moisture from between the panes.|
|Q) Will cleaning the windows scratch or damage my window tint?|
|SMALL & LARGE COMMERCIAL: As long as the tint is at least 6-7 weeks old, it is very rare and highly unlikely that our products or cleaning techniques will scratch or damage your tint. We do not use ammonia or scrapers on tinted glass, only soap, soft wash and rubber touches your window tint. If it is questionable, our technicians are trained to test the glass.|
|Q: What form of payments are accepted?|
SMALL & LARGE COMMERCIAL: We accept; Cash, Checks, Credit and Debit Cards.
|Q: Do you have weekend appointments available?|
SMALL COMMERCIAL: No, weekend appointments are not available. Our commercial technicians work Monday through Friday, and if behind, their schedule may dictate they push their week to Saturday.
LARGE COMMERCIAL: In many cases, yes, weekend work can be scheduled. Some larger jobs require us to work Saturday and Sunday to complete. Or our workload is extreme and sometimes we are forced to do weekend large commercial work to stay on schedule.
|Q: What geographic areas does Quality Surface Care serve?|
|Q: Are you licensed and insured and do you carry worker's compensation?|
|SMALL & LARGE COMMERCIAL: Quality Surface Care is a fully licensed, bonded, certified operated business. We carry a multi-million dollar general liability insurance policy and by law we must carry worker's compensation for your protection and we do conduct regular on-going safety meetings. See our insurance docs.|
|Q: Will you be on time or will I be waiting for your arrival?|
SMALL COMMERCIAL: Yes, on time barring something out of our control. Our storefront route work division is auto-scheduled and therefore our technicians arrive the same day each week, every other week, or same week of the month if monthly serviced (in many cases even approximately the same time).
LARGE COMMERCIAL: We show up as scheduled 95% of the time. You will also get a confirmation call or email and/or a notice if anything beyond our control has occurred, delaying our arrival. We always communicate to keep you in the loop.
|Q: Do you have a minimum charge?|
|SMALL COMMERCIAL: Our minimum charge is $10 to come out and do regularly serviced program work and $75 to come out and do a one-time cleaning (if we approve and accept).|
|Q: Do I have to be there to get an estimate?|
|SMALL & LARGE COMMERCIAL: We do all of our estimating during business hours and in most cases the owner or a manager will be there to accept the estimate. If not, we will leave it with the person in charge and follow up the next day.|